Return & Refund Policy
1.1 Since the goods fall within the ambit of perishable items, these are not returnable after delivery which is received and accepted by the Customer.
1.2 The Customer shall cross-check each and every item while the delivery man/personnel is present at the Customer’s premises or at the designated delivery address. Any claim regarding replacement or return or refund issue should be made to the Company during the delivery man/personnel physically present at the designated delivery address. Once the delivery man/personnel leave the Customer’s premises or delivery location as designated by the Customer, no claim of the Customers will be entertained by the Company.
- 3 The following reasons may be considered to be a valid reason for returning the goods:
- The delivered goods are damaged or defective (i.e., expired, inedible or physically destroyed)
- The delivered goods are incomplete (i.e., missing items)
- The delivered goods are incorrect (i.e., wrong product/quantity)
1.4 Certain goods marked as non-returnable in the Site shall not be eligible for return.
1.5 The goods shall only be valid for return if it is unused and include the original packaging.
1.6 If the returned item does not meet the above requirements, the Company reserves the right to reject any request for a refund.
1.7 If the Customer can prove that the goods are damaged, defective, incorrect or incomplete, the Customer may refuse to accept the delivery of the order and ask for a refund if payment is made beforehand. Provided the Company is satisfied that the Customer does not have any fault in this regard.
1.8 In case of ‘cash on delivery’, no refund is applicable since no payment is made on the Customer’s behalf. The Customer has only option to refuse to receive the delivery of the order and refuse to make the payment accordingly.
1.9 If the Customer has made pre-payment/advance payment against an order, and if the goods is/are not available in stock, the Company will offer the Customer product replacement options within the same price range/similar products. If for any reason, the Customer declines to take product replacements, then the order will be cancelled and the Company will commence the refund process.
1.10 The refund shall be made through the same medium through which the Customer made the payment within 10 (ten) working days of commencing the refund process. However, it may take longer time in exceptional circumstances.
1.11 The Customer shall not be refunded more than the amount paid by him/her.